SPRO CCTV Support Centre
This is your go-to resource for comprehensive support with our onboard software, detailed product guidance, and helpful "how-to" assistance.
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Whether you're configuring settings, navigating features, or looking for best practices, we're here to help you unlock the full potential of your SPRO CCTV system.
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Forgotten Password?The options listed below may assist with password recovery. If none of the options are accessible, we will be unable to provide assistance, and it will be necessary to contact an installer. This policy aligns with our commitment to maintaining privacy. The recorder is set up on a mobile app You can log in using a pattern.  You can recover the password via email. Please ensure that your email was configured on the recorder during the initial setup.
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I am looking to update my Recorder/Camera – Where can I find the firmware?We strongly suggest a CCTV installer carries out the update as if done incorrectly can damage the recorder.
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I have Colour Night cameras, but the white light is not coming on?What is Smart Illumination and what are the different modes for the Colour Night cameras. SPRO CCTV - Controlling Smart Dual Illumination from Your Phone AI needs to be enabled for the smart illumination to work. You have a choice between configuring smart motion detection, tripwire and intrusion. The below links will show you how to enable the AI for each: SPRO CCTV - Smart Motion Detection (SMD) SPRO CCTV- How to Set Up Tripwire and Intrusion Detection
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I have changed my internet provider and now my cameras are not working on my phoneYou need to make sure your recorder is set to DHCP. The recorder is then restarted and should acquire a new IP address from the network. Here is a video on how to set your recorder to DHCP SPRO Quick Tips - How To Add a Recorder To The Network
Need additional help?
We want to clarify the scope of our support to ensure we can assist you effectively.
Our team is dedicated to providing support for our onboard software, product guidance, and "how-to" assistance.
To ensure we can provide you with the best possible support, please note that our services do not include:
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Installation procedures for any hardware
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Support for door entry systems.
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Hardware troubleshooting of any kind.
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Any issues directly related to physical hardware components or their setup.
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Any password related issues where you do not have access to the registered email address. In this instance, you will need to contact your installer directly for assistance.
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For any of the queries listed above, please contact your installer or place of purchase
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